SHARE YOUR EXPERIENCE: SME USER RESEARCH FOR NAVIGATING CROSS-BORDER FULFILLMENT

Your customer in the Uk, USA or Canada ordered products from you and the products are ready to be dispatched abroad. You check common international logistics services and the price of shipping you're seeing is more than the price of goods. In your mind you're thinking, “which kind wahala be this” “God, who brought me to this Nigeria” “God abeg, which mouth I go use tell my customer to pay this kind amount. Na wa o”

You finally send the product and you get a message from your customer that they've not received the package. “ahan, but I sent this thing 2 weeks ago now” after investigation, you find out that the package was lost or damaged. Double wahala. You start to fight the shipping company and most of them do not even cover the full loss and that can get dragged out for months.

It is well o, God will help us in this Nigeria. We will not remain like this.

We see and understand all the challenges and hurdles you have to jump over to satisfy your customers abroad and that is why Venture Tabs is conducting an SME user research to understand the challenges faced by small and medium-sized enterprises (SMEs) like yours in Nigeria. They are reaching out to gather feedback from vendors who ship internationally, and would love to hear from you!

As a vendor who ships globally, you face challenges, such as:

• High shipping fees

• Logistics hurdles

• Navigating international trade regulations

• Cross-border fulfilment

• Global payments

Your input will be instrumental in developing targeted solutions that can help businesses thrive on the global stage.

If you're actively selling your products on the global stage, we would love to invite you to participate in this research by filling out a short form at your convenience. You can access the form here: https://forms.gle/6vHBnd91JcrESmLN7

This process will be carried out by a one-on-one interview, we can schedule a virtual call at your convenience to discuss your experiences and challenges with cross-border fulfilment.

During the interview, we'll explore;

• Your experiences with international shipping

• How you navigate International trade regulations

• How you make global payments and the challenges you face

• The challenges you face and how you overcome them

• Your suggestions for improving global trade processes for SMEs in Nigeria

Your feedback is invaluable to us, and we appreciate your time. Together, let's work towards making global trade easier for SMEs in Nigeria.